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Useful telephone numbers

Adults and Communities Access Point (ACAP) 0121 303 1234

Monday to Thursday, 8:45am to 5.15pm
Friday, 8:45am to 4:15pm
Adults Out of Hours Home Care Service 0121 464 5001


Anti social behaviour 0121 303 1111


Benefits (includes Housing Benefit/Council Tax Support 0121 464 7000


Child protection - concerned about a child? 0121 303 1888


Council tax 0121 303 1113


Domestic violence 0121 303 0368 or 0121 303 0369


Emergency duty team 0121 675 4806


Environmental health 0121 303 6007


Highways/Flooding/Transportation (out of hours only) 0121 303 4149


Homelessness 0121 303 7410


Housing repairs 0121 216 3330


Planning 0121 303 1115


Pollution of brooks and streams or report an environmental incident 0800 807060
Register office 0121 675 1000


Rubbish (Waste and Recycling) 0121 303 1112


School admissions and pupil placements 0121 303 1888


Transportation emergencies 0121 303 4149


If you have a speech impairment, are deaf or hard of hearing you can contact Birmingham City Council by Next Generation Text (also known as Text Relay and TypeTalk).

Dial 18001 before the full national phone number.

Minicom: 0121 303 1119 or 0121 675 8221


You can call the council’s Contact Centre using your own advocate to translate for you without written notice. If you need to arrange for this service, go to Brasshouse Translation and Interpreting Services

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